Privacy Policy

Effective Date: 6 August 2025

Welcome to motion-mobility.co.uk (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, and protect your information when you use our website.

1. Information We Collect

When you place an order through our website, we collect the following information:

  • Full Name

  • Contact Details (email address and phone number)

  • Billing and Shipping Address

This information is necessary for us to:

  • Process your order

  • Provide order confirmations and updates

  • Deliver your items to the correct location

  • Contact you in case of any issues with your order

We do not require you to create an account to purchase items from our website.

2. Marketing and Communications

We may use your contact information to:

  • Send updates about your order or delivery

  • Remind you of items left in your cart (abandoned cart emails)

  • Share future promotions, product launches, and company updates

You may opt out of marketing communications:

  • During the checkout process by unchecking the relevant box

  • At any time by clicking the “Unsubscribe” link in any marketing email

3. Analytics and Cookies

We use Google Analytics to collect anonymised data about how visitors use our site. This helps us understand:

  • Which pages are visited most often

  • How users interact with our website

  • Ways we can improve the shopping experience

Furthermore, we utilise WordPress and WooCommerce cookies for the operation of the website, including sourcebuster. You can manage or opt out of analytics cookies by clicking the cookie icon in the bottom-left corner of your screen at any time.

4. Legal Basis for Processing (UK GDPR Compliance)

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

  • Contractual necessity: To fulfil your purchase and deliver your order

  • Legitimate interests: For marketing, analytics, and improving our website

  • Consent: Where required, such as for marketing emails or cookie tracking

5. Data Sharing and Third Parties

We only share your data with trusted third parties necessary for fulfilling your order and operating our business, such as:

  • Delivery couriers and logistics providers

  • Email service providers for marketing and order notifications

  • Google Analytics (data is anonymised)

We do not sell or rent your personal data to third parties.

6. Data Retention

We retain your personal data only for as long as necessary:

  • For order fulfilment and customer service (such as warranty)

  • To comply with legal and accounting obligations (typically 6 years for UK tax purposes)

  • For marketing purposes, unless you opt out

7. Your Data Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your data (where legally permissible)

  • Object to or restrict how we use your data

  • Withdraw consent at any time

To exercise any of your rights, contact us at sales@motion-mobility.co.uk

8. Data Security

We use industry-standard security measures to protect your data, including:

  • SSL encryption

  • Regular software updates and monitoring

However, no online transmission can be guaranteed 100% secure, so please take reasonable precautions when using the internet.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: sales@motion-mobility.co.uk
Address: Floor 21, Alpha Tower, Suffolk Street Queensway, Birmingham B1 1TT

Shopping Cart